We hope that you will be satisfied with the service we provide.  However, we are aware that there may be occasions where this might not be the case.  Please therefore see below a guide to raising your concerns with us. 

• If you have a complaint, please contact us in writing by email at info@clarkbr.co.uk or by post at 8 Fusion Court, Aberford Road, Garforth, Leeds, LS25 2GH;
• A response in writing acknowledging your complaint will be sent within 7 days of receipt;
• Dave Clark or Phil Clark will review your complaint and a response will be sent within 14 days of receipt;
• In the event this letter does not provide an adequate response to your complaint, you will be invited to attend a meeting at our office or via video call to discuss, and hopefully resolve your complaint;
• If you do not wish to attend a meeting, we will undertake any further investigations you require and provide an updated response within 14 days of any additional request;
• If at the conclusion of our investigations you are still unhappy with our explanations, you may refer the handling of the complaint to the Insolvency Service via their Gateway scheme as follows:
  • Online: Complain about an insolvency practitioner – GOV.UK;
  • Insolvency Service Enquiry Line: 0845 602 9848 (Monday to Friday 8am to 5pm); or
  • IP Complaints, Insolvency Service, 3^rd Floor, 1 City Walk, Leeds, LS11 9DA